Help

You can change all of the information we hold about you by logging in and visiting the ‘My Account’ page. Please note, these changes will only take effect on orders placed after the information has changed.

If you have forgotten your username or password, you can reset them here.

Deliveries of orders placed through our Kit Designer will be made to the address specified on your account, unless you specify otherwise. We aim to deliver our totally bespoke products within 8 weeks from the date that your order is confirmed.

Delivery for kit designer orders to be delivered to NZ will cost $20 if the value of the order is below $3,000. For orders over $3,000, delivery is free.

Orders placed from outside of NZ will incur additional delivery charges, which will be charged at cost.

If the orders are from the Pacific Islands, no GST will be charged. Freight will be quoted before the order is confirmed.

NZ Couriers deliver all of our stock orders once they are dispatched in NZ. Most stock comes from the UK and takes 8 working days to arrive. If you require a logo to be applied, please allow 2 weeks for the stock order.

Please be aware that someone will need to sign for your item. NZ Couriers usually deliver between 9am and 5pm, Monday to Friday.

The delivery charges will vary depending on your delivery address.

Orders for any stock that you have personalised (including university items) will be delivered within 2 weeks. At peak times, this may be longer. All items will be delivered together, unless we inform you otherwise.

Please be aware that someone will need to sign for your item; NZ Couriers will usually deliver between 9am and 5pm, Monday to Friday.

Europe: Belgium, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom

Americas: Canada, Chile, Puerto Rico, United States, Venezuela

Asia: Bahrain, Brunei, China, India, Japan, Jordan, Kuwait, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, United Arab Emirates

Rest of the World: Australia, Egypt, New Zealand, South Africa

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

Contact Us

Our customer portal allows you to track the progress of your order. Follow the link in your order confirmation email.

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

Contact Us

If you have any changes that need to be made to your order, please send us details via the contact us page. We cannot guarantee that your amends will be granted.

For more information, please read our terms and conditions.

Stock: If you would like to cancel your order for stock items, you have 14 days from the date of delivery to do so. Please use the contact us page to arrange this.

Bespoke and personalised: As these products have been customised or made to order, we are unable to accept any cancellations on these orders.

For more information, please read our terms and conditions.

We are able to accept the below payment methods through our website: Visa, Visa Debit, Visa Electron, MasterCard, Maestro. For offline orders, we can also accept BACS or cheque.

Your logo can be added to any item using print, sublimation or embroidery, depending on the product.

Embroidery: A traditional embroidered logo is ideal for leisurewear, but may damage more delicate fabrics.

Sublimation: If you’re thinking of getting a sublimated kit, your logo can be printed directly onto the garment at no extra cost.

Print: Printing your logo onto your team’s kit is great alternative to embroidery. It is lightweight and printed onto the fabric.

To preview your logo on your design, upload a .jpeg, .png, or .gif file. Depending on your file format, your logo may have a background colour, this is for illustration purposes only and will be confirmed after submitting your order.

We recommend uploading supporting files to ensure we are able to recreate your logo accurately. Where possible, please attach one of the following formats: .eps, .ai, .jpeg, .png, .gif, .pdf.

Note: we cannot take responsibility for the reproduction of artwork that has been supplied in any other format than stated above.

There are some general rules which will help when caring for your kit.

• Do not wash your kit above 40 degrees, some fabrics require extra care and should be washed at 30 degrees. (fabric’s containing elastane, and Rip Stop Polyester).
• So that stains do not fix to the garment, playing kit needs to be washed as soon after play as is feasible.
• Don’t leave it in a kit bag to brew or dry out as it will be harder (or impossible!) to remove the stain once dry.
• We would advise that heavily soiled kit has the surface dirt removed before washing in a machine (with a brush, hose or in a bucket of water).
• Soaking the garment in water for a period prior to washing can help lift out stains. Using neat detergent or non-bleach stain remover can also help remove stubborn stains.
• Do not tumble dry any kit – air dry and reshape whilst damp.
• Do not pile up or fold garments whilst damp, this can cause colour transfer, and cause damage to logos.
• Always wash socks separately, especially if they are darker than your kit.
• Never iron printed logos as the heat can damage the embellishment.

On the reverse of the wash care label, further instructions are given and may include: Wash Separately, Mild Detergent, Do Not Bleach, Do Not Tumble Dry, Hang Dry, Warm Iron, Do Not Iron Prints, Iron Inside Out, Flat Dry.

Sublimation is a method of applying a printed design to a garment. This gives you total freedom over the design and colour of your kit. All logos and sponsors are printed on at one time, meaning that you can have as many logos as you want at no extra cost.

If you’ve designed your own kit using our Kit Designer, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 28 days of delivery.

If you have personalised any stock item, adding your team logo for instance, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 28 days of delivery.

If your order has been placed from stock, with no additions or modifications, we are able to accept returns within 28 days of delivery if the garments are in their original condition with all labels, tags and bags intact. Any garments returned outside of this time will not be accepted.

It’s simple and easy to do this, either use the contact form or call our dedicated customer services team using the details below.

Customer services will provide you with a form, if not, you can download it using the link below.

Returns Form

Please make sure that you enclose the returns form, as we will not be able to accept the return without this. We also recommend that you use a tracked mail service, in case your parcel gets lost.

Note: To ensure the health and safety of our staff, goods must be returned in an unsoiled condition. Please ensure that all goods are washed prior to returning them.

Your return postage will be reimbursed only in the event of a manufacturing error, to the maximum value of £8 UK mainland and £25 internationally.

Returns address:
Kukri Sports NZ Ltd
Unit 2
45 The Boulevard
Te Rapa Park
Hamilton 3200
New Zealand

Once you have sent the parcel back to us, you don’t need to do anything else. We will process the return and arrange your exchange and/or refund within 15 working days.